Return Policy
At Hpic, we strive to provide the highest quality products and services. However, we understand that sometimes you may need to return an item. Our return policy is designed to be fair and hassle-free.
Return Window
You have 7 days from the date of delivery to return your unopened and unused products for a full refund.
Eligible Items for Return
The following items are eligible for return:
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Unopened and unused products in their original packaging.
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We cannot accept returns on opened, used, or damaged products.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact our Customer Service team via email at [email protected] or phone at +91 99900 78043 / +44 191 257 1406.
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Provide your order details, including your order number and the specific products you wish to return.
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Our Customer Service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your items.
Return Shipping
You are responsible for the cost of return shipping. We recommend using a tracked shipping service for your returned items. Please keep your return receipt for your records.
Refunds
Once we receive your returned item(s) and verify that they meet the conditions outlined above, we will issue a full refund for the purchase price (excluding original and return shipping costs) to your original payment method within 7 business days. You will receive a confirmation email once your refund is processed.
Important Notes
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All returns must be accompanied by a copy of your original receipt or packing slip.
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We reserve the right to deny returns that do not meet our return policy guidelines.
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If you receive a defective or damaged product, please contact our Customer Service team immediately. We will work with you to resolve the issue, which may include a replacement product, a full refund, or store credit.
Contact Us
If you have any questions about our Return Policy, please don’t hesitate to contact us:
Contact Number: +91 99900 78043, +44 191 257 1406
Email Id: [email protected]
Address: 18/216, Block – 18, Kalyan Puri, PO: Patparganj, East Delhi – 110091
Email Id: [email protected]
Address: 18/216, Block – 18, Kalyan Puri, PO: Patparganj, East Delhi – 110091